Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Willkommen im Support-Portal von CO2-Cashback.de - Hier wird dir gerne geholfen!
Feedback & Beschwerde einreichen
Gebe Feedback oder reiche eine Beschwerde ein.
Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"484c55bd9714b0ce0cb7c0f6e73f0d40ba9bb3ed_lout","branding":{"id":"1","key":"sup","name":"CO2-Cashback.de Support-Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#477d0f","headerLinkHoverBGColor":"#477d0f","headerBadgeColor":"#477d0f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10033,"serviceDeskId":1,"name":"CO2-Cashback.de Support-Portal","description":"<p>Willkommen im Support-Portal von CO2-Cashback.de - Hier wird dir gerne geholfen!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"100","name":"Anfrage für soziale Projekte","descriptionHtml":"","callToAction":"Anfrage für soziale Projekte","introHtml":"<p>Du hast ein soziales Projekte und möchtest mit uns darüber sprechen? Dann nutze dieses Formular - wir melden uns umgehend!</p>","icon":10487,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[1],"key":""},{"id":"68","name":"Berechnung verlegt?","descriptionHtml":"","callToAction":"Berechnung verlegt?","introHtml":"<p>Falls du deine Berechnung bereits gemacht hast, sie aber nicht mehr finden kannst, stelle uns einfach eine Anfrage. Wir helfen dir gerne weiter!</p>","icon":10536,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"34","name":"Bug melden","descriptionHtml":"","callToAction":"Bug melden","introHtml":"<p>Berichte uns gerne von aufgetretenen Problemen.</p>","icon":10545,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"67","name":"DSGVO-Anfrage","descriptionHtml":"","callToAction":"DSGVO-Anfrage","introHtml":"<p>Du wünscht eine Anfrage nach Art. 15 DSGVO? Dann fülle dieses Formular aus.</p>","icon":10549,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"35","name":"Feedback & Beschwerde einreichen","descriptionHtml":"","callToAction":"Feedback & Beschwerde einreichen","introHtml":"<p>Gebe Feedback oder reiche eine Beschwerde ein.</p>","icon":10518,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[1],"key":""},{"id":"39","name":"Frage zur Berechnung / zum Formular","descriptionHtml":"","callToAction":"Frage zur Berechnung / zum Formular","introHtml":"<p>Du hast eine Frage zur Berechnung und kommst nicht weiter? Dann melde dich bei uns!</p>","icon":10541,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"38","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"<p>Das Gesuchte nicht gefunden? Wähle diese Option und wir helfen dir gerne weiter.</p>","icon":10549,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"37","name":"Stornoanfrage / Widerrufsrecht","descriptionHtml":"","callToAction":"Stornoanfrage / Widerrufsrecht","introHtml":"<p>Du möchtest deinen Antrag stornieren, bzw. innerhalb der ersten 14 Tage vom Widerrufsrecht Gebrauch machen? Dann melde dich jederzeit bei uns.</p>","icon":10532,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"36","name":"Verbesserungsvorschlag machen","descriptionHtml":"","callToAction":"Verbesserungsvorschlag machen","introHtml":"<p>Hast du einen Verbesserungsvorschlag? Wir sind ganz Ohr.</p>","icon":10539,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"133","name":"Vermieteranfrage","descriptionHtml":"","callToAction":"Vermieteranfrage","introHtml":"<p>Sind sind ein Vermieter und haben eine Frage zu einer unserer Forderungen?</p>","icon":10485,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[1],"key":""},{"id":"3","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Support-Formulare"}],"orderMapping":{"1":[133,100,68,67,39,38,37,36,35,34]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjBiZmYwNC05NzU4LTQyZTEtOTA5Zi0zOTg2ZmNmODRlY2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3MzcxNTMsIm5iZiI6MTc3MDczNTk1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.h1VeGajjaqy-GCsEiFF23lhP2JCbQ7ku9Y1qNB3LzJk","targetCollection":"upload-project-10033","endpointUrl":"https://api.media.atlassian.com","clientId":"d60bff04-9758-42e1-909f-3986fcf84ece","tokenDurationInMins":20}},"reqCreate":{"id":35,"projectId":10033,"issueType":{"id":"10037","name":"Task"},"form":{"name":"Feedback & Beschwerde einreichen","descriptionHtml":"","callToAction":"Feedback & Beschwerde einreichen","intro":"<p>Gebe Feedback oder reiche eine Beschwerde ein.</p>","instructions":"","icon":10518,"iconUrl":"https://co2cashback.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10160","fieldConfigId":"10261","label":"Antrags ID","description":"Gib deine Antrags ID an.","descriptionHtml":"<p>Gib deine Antrags ID an.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Feedback / Beschwerde"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"Beschreibe kurz den Grund für dein Feedback / Beschwerde.","descriptionHtml":"<p>Beschreibe kurz den Grund für dein Feedback / Beschwerde.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/35","calendarParams":{"firstDay":1,"date":"2026-02-10T16:05:53+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjBiZmYwNC05NzU4LTQyZTEtOTA5Zi0zOTg2ZmNmODRlY2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3MzcxNTMsIm5iZiI6MTc3MDczNTk1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.h1VeGajjaqy-GCsEiFF23lhP2JCbQ7ku9Y1qNB3LzJk","targetCollection":"upload-project-10033","endpointUrl":"https://api.media.atlassian.com","clientId":"d60bff04-9758-42e1-909f-3986fcf84ece","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}